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Terms and Conditions

  • All orders will be dispatched the next working day or the same day if ordered by 12pm. 
  • Postage is calculated based on location, we do not ship outside of the UK due to various trading regulations set by countries. 
  • Please allow 2-3 working days to receive your order after being notified on dispatch. If you do not receive your order within the stated timeframe, we will look into it as we are provided with a proof of postage slip from Royal Mail.
  • Special recorded/tracked delivery is used for all orders over £20. 
  • Due to health and safety, we are not able to issue refunds/exchanges for used products.
  • On a rare occasion if we have sent you out the wrong order, we will exchange it for the correct order and refund your return postage charges. (We have the right to decline an exchange if the goods are sent back in an unsaleable condition).
  • All items are thoroughly checked before sending out, if damage occurs during transport it is beyond our power therefore we cannot be held liable. 
  • All complaints will be taken care of immediately, customers will be informed of the actions. 
  • Images used on this website are strictly for illustration, perfume colour and bottle shape may vary. 
  • When purchasing perfumes under the category of "designer" please note these scents are alternatives to the high street brands, they smell exactly the same but are made out of essential oils and fragrance oils not chemicals.
  • Our online store is updated regularly, but if we do not have the product in stock after you have made payment we will notify you immediately in order to offer an alternative or a refund. (If we do not get a response within 2-3hrs you will automatically be refunded).
  • We believe in the protection of data, all customer details are saved in our database for business purposes, we will never hand any of your information to other companies.
Thank You